Our People

Recruit. Train. Retain. Our formula for success.

Recruiting

We look for housekeepers and management ready to go above and beyond. Our recruiting process ensures we find the right people to serve your hotel or resort.

We aim to make recruiting easy and efficient, in order to connect the right people with the right roles.

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Training

We are continually refining and developing our best practices. Our employees receive specific instructions on how to properly perform procedures based off these proven practices to ensure consistency and accountability.

We prioritize a thorough training regimen for all SMS Hospitality employees to surpass expectations and deliver high-quality housekeeping services, including initial and ongoing training programs:

  • New Hire Training
  • Weekly S.M.A.R.T. Training
  • Manager Training
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Hotel Housekeeper Wiping Table

Retention

We invest heavily in people. SMS Hospitality is a team our employees are proud to be a part of. We create careers for our employees with:

  • Comprehensive training
  • Ongoing education programs
  • Clearly laid out career paths
  • Motivation and morale programs
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